Introduction

Welcome to Prestige Limousine Service. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the website or use our services.

Definitions

Throughout these Terms, the following definitions apply:

"Service" refers to the limousine and transportation services provided by Prestige Limousine Service.
"Website" refers to the website operated by Prestige Limousine Service, accessible at prestigelimo.com.sg.
"Booking" refers to a reservation made through our website, by phone, email, or any other means to secure our transportation services.
"Booking Reference" refers to the unique identifier assigned to your booking (e.g., PL20250101123456).
"You" refers to the individual or entity accessing our website or using our services.
"We," "Our," or "Us" refers to Prestige Limousine Service.

Service Description

Prestige Limousine Service provides luxury transportation services in Singapore, including but not limited to:

Airport Transfers: Both arrival and departure services at Changi Airport
Corporate and Business Travel: Executive transportation for business professionals
Hourly Hire/Booking: Flexible transportation services charged by the hour
Point-to-Point City Transfers: Direct transportation between locations in Singapore
Wedding and Special Event Transportation: Luxury vehicles for special occasions
Custom City Tours: Personalized sightseeing experiences

All services are subject to availability and confirmation.

Booking and Reservation

Booking Process

You may make a booking through our website, by phone, or by email. All bookings are subject to confirmation and availability. When making a booking, you will be required to provide the following information:

Full name
Email address
Phone number with country code
Company name (if applicable)
Service type (Airport Arrival, Airport Departure, or Hourly Hire)
Pickup date and time
Pickup location
Drop-off location (for point-to-point services)
Number of passengers
Vehicle preference
Flight details (for airport transfers)
Number of hours (for hourly services)

Booking Confirmation

Upon successful booking, you will receive a confirmation email containing your booking details and a unique booking reference number in the format "PL" followed by date and time (e.g., PL20250101123456). Please review this information carefully and contact us immediately if any information is incorrect.

User Accounts

Creating a user account is optional but provides benefits including:

Saving $5 on your booking
Faster booking process for future reservations
Access to your booking history
Ability to manage your personal information

Payment

Payment methods accepted include credit/debit cards processed through our secure payment gateway, Hitpay. We do not collect or store your payment information directly. All payment information is securely processed by Hitpay. Full payment is required at the time of booking unless otherwise agreed upon in writing. Bookings will remain in "Pending Payment" status until payment is successfully processed.

Pricing

All prices are quoted in Singapore Dollars (SGD) and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but confirmed bookings will be honored at the rate quoted at the time of booking. We pride ourselves on transparent pricing with no markups.

Cancellation and Refund Policy

Cancellation by You

Our cancellation policy is as follows:

If you cancel 24 hours or more before your scheduled service, you will receive a full refund.
Cancellations made between 12 and 24 hours prior to the service will incur a 50% charge.
If you cancel less than 12 hours before your booking or do not show up, the full amount will be charged.

To cancel a booking, please contact us via email or phone with your booking reference number.

Cancellation by Us

In the rare event that we need to cancel your booking due to unforeseen circumstances, we will:

Notify you as soon as possible
Offer an alternative service if available
Provide a full refund if no alternative is acceptable

Refund Processing

Refunds will be processed using the original payment method and may take 5-10 business days to appear in your account, depending on your financial institution.

Service Policies

Arrival and Waiting Time

Our drivers will arrive at the designated pickup location 5 to 10 minutes before the scheduled time to ensure punctuality. For airport pickups, we monitor flight arrivals and adjust pickup times accordingly.

We provide a complimentary waiting period of:

15 minutes for standard pickups
60 minutes for airport pickups (after the actual flight arrival)

If your wait time exceeds these grace periods, an extended waiting charge of S$12 may apply.

Meet and Greet Service

For airport arrival services, we offer an optional meet and greet service where our chauffeur will meet you at the arrival hall with a name board. This service may incur an additional fee.

Child Safety Seats

We offer child safety seats in two categories:

Child seats for ages 1-3 years
Child seats for ages 4-7 years

Please request these at the time of booking. Additional charges may apply.

Multiple Pickup and Dropoff Locations

Our service allows for up to two additional pickup and dropoff locations for point-to-point services. Additional charges may apply based on distance and time required.

Passenger Conduct

Passengers are expected to:

Treat our vehicles and staff with respect
Comply with all safety instructions
Not engage in illegal activities in our vehicles
Not consume food or beverages in our vehicles without prior permission
Not smoke in our vehicles (all vehicles are non-smoking)

We reserve the right to terminate service without refund if passengers engage in disruptive, dangerous, or illegal behavior.

Luggage and Capacity

Each vehicle has specific passenger and luggage capacity limits:

Executive Sedan (Mercedes S Class): 4 passengers, 2-3 standard luggage
Premium Sedan (Mercedes E Class): 4 passengers, 2-3 standard luggage
Executive MPV (Toyota Alphard/Vellfire): 6 passengers, 4-5 standard luggage
Premium MPV (Noah/Voxy/Esquire): 6 passengers, 4-5 standard luggage
Premium Van (Mercedes V Class): 8 passengers, 6-7 standard luggage
Luxury Minibus (Toyota Hi-Ace): 13 passengers, 10-12 standard luggage

Please ensure your booking accurately reflects your party size and luggage requirements. If your luggage and/or passengers exceed the vehicle capacity on the day of pickup, we will arrange an additional vehicle at your expense.

Booking Status and Tracking

You can check the status of your booking by logging into your account and visiting the "My Bookings" section. Booking statuses include:

Pending Payment: Your booking is awaiting payment completion
Confirmed: Your booking has been confirmed and is scheduled

For confirmed bookings, you may be provided with a tracking link to monitor your driver's location on the day of service.

Limitation of Liability

To the maximum extent permitted by law, Prestige Limousine Service shall not be liable for:

Indirect, incidental, special, or consequential damages
Delays caused by traffic, weather conditions, or other circumstances beyond our control
Loss or damage to personal belongings left in our vehicles
Failure to provide service due to circumstances beyond our reasonable control
Missed flights or appointments due to circumstances beyond our control

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific booking in question.

Insurance and Safety

All our vehicles are fully insured as required by Singapore law. Our drivers are professionally trained, licensed, and vetted to ensure your safety. While we take all reasonable measures to ensure your safety, you agree to use our services at your own risk.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Prestige Limousine Service and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written consent.

User Accounts

When you create an account on our website, you are responsible for:

Maintaining the confidentiality of your account information
All activities that occur under your account
Providing accurate and up-to-date personal information
Notifying us immediately of any unauthorized use of your account

We reserve the right to terminate accounts that violate these Terms or for any other reason at our sole discretion.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Contact Information

If you have any questions about these Terms, please contact us:

By email: hello@prestigelimo.com.sg
By phone: +65 9244 4599
By mail: 25 Bukit Batok Crescent, Singapore 658066