Privacy Policy

Last updated: June 29, 2025

Introduction

Prestige Limousine Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our limousine booking services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

  • Make a booking or reservation
  • Create an account
  • Contact us
  • Subscribe to our newsletter

Personal Information

The personal information we collect may include:

  • Full name
  • Email address
  • Phone number
  • Country code
  • Company name (if applicable)
  • Account login credentials (for registered users)
  • Pickup and drop-off locations
  • Travel dates and times
  • Vehicle preferences

Please note that we do not collect or store your payment information directly. All payment information is processed by our secure payment gateway provider, Hitpay.

Automatically Collected Information

We collect minimal information automatically when you use our site:

  • IP address (only when submitting contact forms for security purposes)
  • Basic cookie information for session management (for logged-in users)

We do not use analytics services or tracking tools to monitor visitor behavior across our website.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and manage your bookings
  • Create and maintain your account
  • Provide and maintain our services
  • Notify you about changes to our services
  • Provide customer support
  • Facilitate payment processing via our secure payment gateway (Hitpay)
  • Send booking confirmations and updates
  • Send marketing and promotional communications (with your consent)
  • Improve our website and services
  • Monitor usage of our website
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as data analysis, email delivery, hosting services, and customer service.
  • Payment Processor: We use Hitpay as our secure payment gateway. When you make a payment, you will be redirected to Hitpay's platform where your payment information is collected and processed directly by them. We do not collect, store, or process your payment information.
  • Drivers and Transportation Partners: To fulfill your booking requests, we share necessary information with your assigned driver, including but not limited to personal details and trip information. This allows drivers to provide the requested transportation service, coordinate pickups, identify you at meeting points, and successfully complete your journey.
  • Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
  • Legal Requirements: To comply with applicable law, legal process, or government request; to protect our rights, privacy, safety, or property; and to detect, prevent, or address fraud and other illegal activity.

Cookies and Tracking Technologies

We use only essential cookies for basic website functionality. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website that require login.

We use cookies only for:

  • Keeping you signed in (session management)
  • Remembering your login information (if you choose the "remember me" option)

Google Maps

Our website uses Google Maps API for location-based services. By using our location features, you agree to be bound by Google's Privacy Policy, which can be found at https://policies.google.com/privacy.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: